Mason Area, MI

BRAD WAS VERY KNOWLEDABLE ABOUT PRODUCT AND WARRANTIES AND EASY TO WORK WITH. LOVE OUR DOOR.

Very prompt with setting up an appointment and came to appointment on time. Very good about figuring out the issue and applying the repair.

Lou was extremely professional and helpful. He came promptly, was friendly, and explained exactly what the problem was and options for repair. He even helped me program my garage door opener on my van, which I have never been able to do! We will not hesitate to use this company again and will be happy to recommend them to others seeking reliable service.

BRAD TAYLOR WAS OUTSTANDING!

Everything was fantastic. Brad helped me through the process and my wife was so happy. It all started with the door and we were so happy we added the upgraded warranty packet and opener. Your service and installer were your best sales folks ever.

GREAT TECHNICIAN

Everything was fine

Great service. Great job.

Brad was very friendly and professional. He gave me options and helped me choose the solution that was best for me. It was a positive experience and I would not hesitate to use your service again.

Brad was wonderful!

Everything was great- call ahead explanation and easy fix and no pressure to buy

Brad was great he did an amazing job.

Marten did simply an outstanding job!!

I was very impressed with the service your company. Our technician was great and very honest. We had an odd issue to fix and Brad figured it out right away. I would recommend your company and Brad again!

Lou was very nice and infometive. He explained what was wrong and what he was going to do.

I wish I had known about your company before installing my new door. It would have saved much frustration. Thanks you.

The service was great. Patti was very patient with me & got the technicians out today. Lou & Brad were great too. Lou told me what was wrong & what his recommendations were. He snswered my questions & I went with those. I would recommend your company to anyone. Thank you.

Marty was very kind and friendly and trustworthy. It was apparent that he had a LOT of experience with Garage Doors and did a nice job installing my new door. He also was kind enough to lubricate up my other door, to keep it working well while he was at it. He seemed genuinely concerned about my having a quality product and installation. When my neighbor saw me ordering a new door for my house from Marty, he came over and ordered one for himself also. Thanks Folks!

Marten was great! I could tell the he really cares about his customers!

I called hoping for same day service, and the receptionist fit us in between two other calls.
Marty called earlier than promised(a good thing)
and showed me all the problems the door had(40 years old) and let me know just the hardware was at fault. We chose to replace everything but the door and the tracks.
Marty knows his craft, and could explain everything to me so I could understand. Couldn't be more pleased with the technician, or the product. We didn't know a garage door could be so quiet. We will recommend Marty and PDS to
everyone.

Marty took the time to explain what all was needed to be done to the garage door in a very freindly and understandable way. He did a supior job. Thank you

Awesome experience thanks for the same day service

Marty repaired our garage door spring and rollers and I just wanted to let you know he did an excellent job in a timely manner and our door sounds better than ever! We will recommend your business to others.

I would recommend Marty and the company to everyone! Thanks a lot for a nice experience.

Lou was very helpful with new garagedoor opener ,gave best advice to me regarding opener. Would sugest other people to use your services as my son did to me, very happy with work done.

friendly and a job well done

2-22-2011 Wow, let me start by saying THANK YOU! Although it was freezing cold and his fingers where froze. Marty went to work on our garage door. I had a handy man tell me that the door would have to be replaced. Marty had our door fixed in no time at all and knew what he was doing! Not only did I enjoy talking with Marty as he fixed the door, I will think of him as a friend now! The price I paid was more than reasonable. The friendship with him is priceless. Our son has WEYMOUTH REALSTATE COMPANY, in Holt MI. and we will surly advice him of the great service of PRECISION DOOR SERVICE! Thanks again for everything. Roger

Marty was extremely friendly and knowledgeable. He was able to answer all of my questions. He explained all levels of repair from minimal to the lifetime guarantee options for our door that is 30+ years old. Our door is so quiet now and really runs very smooth. I appeciated that he took the time to explain to me the difference in the old parts compared to the newer ones.
I will refer friends to Precision in the future and use them again if we get a new opener.

Was very unimpressed with the upselling I received from your company. We were told our garage door opener was "fried" and needed to be replaced. We were told there was a specific replacement model being recommended by your company that was on the truck for $480. We asked about replacing circuit boards, etc. but were told it would be a whopping $280 for that (exceeds the cost of many new systems). Clearly, our existing opener was not examined closely as we were able to get our existing opener working. A major waste of $75 for the service call - it rendered us nothing and actually did a disservice as we were given bad advice.

David/Jennifer:
We at Precision Door were very disappointed to learn that you are dissatisfied with our service. We have tried on multiple occasions to reach you and better understand your concerns. Please call me and I will do my best to understand the situation and make it right.

From our internal investigation of the detailed records we kept, your operator was an obsolete model and the technician noticed that it had probably reached the end of its useful life. While the immediate problem was a logic board that we could replace, he was concerned that other parts would soon fail and replacing the logic board was a bad investment. Therefore, he recommended replacing the operator.

I am glad that you were able to squeeze some life out of the operator and perhaps put off the inevitable replacement. I am interested in your comment that a replacement could be found and installed by a certified technician for less than the price you were quoted. We frequently test the market to ensure our pricing is line and we would like to understand how you were able to obtain such favorable pricing.

Please return my calls so we can resolve this issue.

Sincerely, - Paula O’Brien; Office Manager

I was very pleased that the garage door could be fixed so quickly.